"Managers respond emotionally to perceptions that are either advantageous or threatening to their corporate survival,” he argues. “Their instinctive response to threatening events tends to be to seek out safe havens and clear vantage points and, in the confrontation stage, to respond irrationally as events spiral out of their control.” By shunning the kind of decisions that need to be taken early on in a crisis, businesses often end up in just the type of crisis management situation they sought to avoid. .
G2i 11 March 2008